FieldSheer’s Expensive Shoddy Gloves

FieldSheer’s Expensive Shoddy Gloves or FieldSheer 57 Bob Perforated Glove Review

I bought a pair of FieldSheer 57 Bob Perforated Black Men’s Size XL Gloves and used them for my commute to and from work for two weeks. They cost around 1/3 more than my Motoboss Airflow Gloves, which I am still using. The FieldSheer gloves functioned, fit, and felt great, until they started falling apart.

The shell of these gloves is constructed of 95% Goat Skin and 5% “Other”. It’s that 5% “Other” that ruined a perfectly good pair of gloves in short order. The goat skin leather is comfortably soft and supple. There is an extra padded section for your palm. These Bob gloves have the back side perforated, including on the fingers and thumbs, for air flow. The wrist section of the FieldSheer model 57 is constructed out of an elastic stretchy material, comfortable, but extremely short lived. They fasten with a two inch strip of hook and loop on the back of the wrist.

After two weeks of driving I noticed some stretch marks on the elastic cuffs and after closer inspection found the stitching coming apart on both gloves in several areas. In fact, there were already holes formed between the elastic cuff and the leather part of the gloves.

I went to the FieldSheer website and read all about how they care about quality so I decide to send off and email to their Customer Service Department, but I guess they do not have one. Here is a copy of my email:


Dear FieldSheer,

I recently purchased a new pair of your FieldSheer 57 Bob Perforated Black Men’s Size XL Gloves from a local Yamaha dealer in Hurst Texas. I have used them off and on for my commute to work for about two weeks. Today when I was removing them I noticed some strange striations in the elastic cuff area of the left glove. Upon closer examination I found, along with the striations, the stitching coming out where the elastic attaches to the leather. I also looked at the right hand glove and it already has a large hole where it has come apart.

I had been looking for a pair perforated gloves for some time when I found these. The rest of the glove has been flawless and I really like the fit and I thought at first they were worth the premium price compared to other gloves. This has been my first experience with FieldSheer products. Honestly, I think after this experience it would be doubtful if I would recommend or purchase any FieldSheer products in the future.

Your website claims that you want, “…to make certain our products will perform…” So I wanted to make you aware that these gloves do not.

Ride on,
Torch
Midlife Motorcycle Madness

It’s been a couple weeks now since I emailed FieldSheer and still nary even an apology.

As stated in my email to FieldSheer this has been my first experience with any of their products. Because it was bad, undoubtedly, it will be my last. These gloves are extremely poor in quality. On top of that, they won't even respond to a customer who tells them about their quality issues. I will avoid all FieldSheer products in the future. Torch gives the FieldSheer 57 Bob Perforated Black Gloves a M.M.M. Rating of 0.

Ride on,
Torch

Memphis Shades Phenomenal Customer Service

Memphis Shades Phenomenal Customer Service

Mediocre service is easy to find these days and poor service is all too common. I work in the customer service industry and I know. I am very aware of customer service and I recognize good service when I see it and I don’t mind bragging about or tipping well, when I receive it. This is a story about phenomenal customer service.

So, there I was in the fast lane, heading home at warp 8 a month or so ago, when I notice my Memphis Shades windshield is vibrating a lot. Well, it was windier out than the campfire scene in Blazing Saddles anyway. Then I noticed the left side of the windshield appears to be flapping more than the right side. Now I’m starting to get concerned and wondering if something is wrong.

I get to my exit and stop for the light. Yes, I actually do stop on occasion. I reached up with my clutch hand, the one on my left for you non motorcyclists, and grabbed the left side of the Memphis Shades windshield and pushed and pulled on it. The whole left side was loose. I decided I would investigate further when I got home, hoping it had just come loose.

I rode into the driveway, dismounted, and inspected the windshield and how it mounted to the bike. As it turns out, the left side upper hardware that mounts the windshield to the bracket on the bike is completely missing. I torqued the remaining hardware noting ironically the use of ASE Hex head screws on my metric bike. So, I headed inside to see if I could locate some replacement hardware online.

I went straight for the Memphis Shades website. I looked up the model I had and found the hardware kit including a picture. Next, I fired off an email to Customer Service explaining my predicament. I told them of the fact that I bought the bike used with the windshield already on the bike. I informed them I was willing to purchase the missing hardware if they could direct me in the right direction. I included all the part numbers and the diagram from their website. After all, it was negligence on my part that caused it to be missing any way. Now I waited for a response.

The next day I had my email answer from Mary in Customer Service, who stated simply, “ok i will get these out.” Three days later a package arrived in the mail from Memphis Shades. I opened it and to my surprise there was two of everything I needed to repair my windshield. I also did not find any billing information, even for the shipping. I went immediately to the garage and installed the missing spacer, nut and bolt. Everything worked flawlessly and Mistress was complete once again with her Memphis Shades windshield nice and tight.

I went back inside and fired off another email to Mary at Memphis Shades Customer Service letting her know I had received the package and asked how much money I owed them. She replied back the next day to the email, “Hi Torch, you dont owe me anything. Thanks, Mary.” I was shocked, literally. Memphis Shades had just knocked my socks off with jaw dropping, eyebrow raising customer service. I was indeed wowed. It is rare that you come across that kind of customer service anywhere, anyplace, any time.

This post is to say thanks to Mary in Customer Service and to Memphis Shades for making such a fine product and going over and above in standing behind their product and in helping someone out even when they did not have too because it definitely was not a product issue.

Ride on,
Torch